Be careful when choosing a heat pump installer – Cowichan Valley Citizen


Letter: Be careful when choosing a heat pump installer

Have them give you three phone numbers to call

Be careful when choosing a heat pump installer

Recently while having a coffee, I heard many dissatisfied comments from customers who are not happy with their heat pump installations.

After installing the heat pump and paying the full bill and starting to have mechanical issues, they found that the contractor would not return phone calls, ignore warranties, and had to call another heat pump contractor only to find that in some case there was faulty installation.

The suggestions made were that, when selecting your heat pump contractor, you ask them to give you three phone numbers to get previous customers’ opinions on their heat pump installations and to consult with the Better Business Bureau.

Also to withhold 10 percent of the installation bill for 30 days making sure your heat pump system is working properly and that they will return your phone calls regarding your mechanical problem.

The show CBC Marketplace has done shows on the subject of contractors, proving that caution should be exercised before awarding a contract for the work to be done, as the installation of a heat pump is a major investment. , and for that investment, you want your system to perform flawlessly.


Joe sawchuk



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