Microsoft Installer issue preventing some apps from opening on Windows 11, 10


Source: Daniel Rubino / Windows Central

Microsoft has confirmed an issue with Microsoft Installer (MSI) that can cause problems after trying to update or repair applications. Some Kaspersky applications are among the applications known to be affected by the problem. Affected applications may not open after an update or repair attempt.

The problem may appear after installing the KB5007215 update or later. KB5007215 started shipping on November 9, 2021. Windows 11 and several versions of Windows 10 may experience the issue.

Here is the full list of affected platforms, like detailed by Microsoft:

Client: Windows 11, version 21H2; Windows 10, version 21H2; Windows 10, version 21H1; Windows 10, version 20H2; Windows 10, version 2004; Windows 10, version 1909; Windows 10, version 1809; Windows 10 Enterprise LTSC 2019; Windows 10 Enterprise LTSC 2016; Windows 10, version 1607; Windows 10 Enterprise 2015 LTSB; Windows 8.1; Windows 7 SP1

Server: Windows Server 2022; Windows server, version 20H2; Windows server, version 2004; Windows server, version 1909; Windows server, version 1809; Windows Server 2019; Windows Server 2016; Windows Server 2012 R2; Windows Server 2012; Windows Server 2008 R2 SP1; Windows Server 2008 SP2

You can mitigate this problem by uninstalling an affected app and installing the latest version of that same app. Microsoft is working on a full fix for the issue that will be released in a future update.

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