It would be hard to fault Matt Miron for hiring Home Comfort Heating and Air Conditioning to install a few new thermostats in his Fitchburg home.
Home Comfort owner James Chancellor was the one who installed and maintained the home’s geothermal heating system when the house was built in 2009, he said. Presumably he knew his way around the works.
Miron would realize that he had made a mistake of nearly two years.
Miron, 39, said the chancellor told him in December 2019 that he could install two Nest thermostats, one of those “internet of things” gadgets that, among other things, allow users to adjust the temperature from their home remotely.
The Chancellor did not show up for the December 23, 2019 installation appointment, Miron said. In fact, it wasn’t until July 2020 that he was able to put them on – or at least try to. During his visit on July 23, the Chancellor found they would not work, Miron said.
In their place, Chancellor sold him two Lennox thermostats for “$1,100 cash installed,” Miron recorded the timeline of home thermostat woes which he compiled and shared with SOS.
People also read…
But “from the date of installation it could not display them properly on my phone,” he said.
More problems with equipment and installation, including a week in April without heating, followed, Miron said. Finally, he cut the Home Comfort cord and hired another company last spring to install working thermostats, he said.
Then began the second act of the saga: asking the chancellor to collect the Lennox thermostats (which he did on June 22) and asking him to pay back his $1,100 (which he had not done when Miron contacted SOS in late October), Miron said.
SOS emailed Home Comfort and Lennox on October 26 and received an email from Lennox two days later saying he had already been in contact with Miron and would be “happy to contact Mr. Miron”. The Chancellor did not respond and Miron told SOS on November 1 that he had not heard any boos from Lennox.
So SOS called the Chancellor on November 3 and left a message. The chancellor called right back to say that the first check he had sent to Miron had gotten lost in the mail, but in the previous days he had sent a second.
SOS was prepared to drop the case – and any column relating to it – as it appeared the Chancellor might have been induced to act before SOS became involved.
Then Miron said he received the check, dated June 24 and postmarked November 5. It was $752, he said.
On Nov. 11, SOS emailed and texted the Chancellor giving him the opportunity to clarify his Nov. 3 statements and request the remainder of the $1,100 refund for Miron. The Chancellor responded the same day saying that Miron’s version of events contained “slander” and “untruths”, or “part of the truth”, and that “there are text messages from Matt proving lies”.
His lawyer would be in touch, he told SOS, but by Sunday that had not happened. The Chancellor had also failed to respond to SOS’s follow-up email and text message on Friday.
Reimbursement of the concert received
Nancy Schmidt reported Thursday that her sister had received a $329.25 refund for three tickets to the Crystal Gayle/Lee Greenwood double bill originally scheduled for May 8, 2020 at the Palace Theater in Wisconsin Dells, but postponed due to the COVID-19 pandemic.
The sisters and their mothers could not make it to the rescheduled date, November 6, and had no assurances from the palace that they would get their money back, so Schmidt had emailed SOS asking for help. .
“I haven’t heard anything and haven’t called again to follow up on my part as I’m beyond frustrated and at my wit’s end.”
With help from SOS and quick action from two retailers, the two women get what they want.
Also, she said, the thing wouldn’t give her cubes, only crushed.
“USA Today will pay for what you put it through,” Woodrow singer Connor Brennan says.
“I was told the stains were cosmetic and that Whirlpool would send me a free cleaning kit! This is not acceptable!”
She was upset to discover that the self-cleaning function was not.
“We’ve made progress, but it’s a problem everyone has,” she said.
Mary argues that Gene messed up the refrigerator settings; Gene said Nick’s repairs largely consisted of unplugging the fridge and plugging it back in.
“The temperature inside rose to around 60 degrees and all of our food went bad: bacon, leftover pizza, lettuce, milk, eggs, four salad dressings….”
“But apparently because I didn’t look at the back of my fridge daily – because who does? – they couldn’t do anything for me,” Michele Bethke said.
“There were several afternoons where I just sat and cried.”
The list of backorders was so long that in May, Roman ditched the incoming part and bought a new refrigerator.