Twitch rolls out new features to fight harassment

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Amazon-owned streaming platform Twitch has revealed a number of new features designed to end harassment and other bad behavior on its service.

In a blog post, the company revealed that streamers can now require viewers to verify by phone or email so personalities have more control over who logs in and participates in their chat.

These are disabled by default, but can be enabled for accounts watching a particular streamer for the first time, as well as viewers whose accounts were created recently or for those who have only followed a streamer for one. time.

These features are available from the Creator dashboard. Viewers can add up to five mobile phone numbers to their account, although they cannot use VoIP numbers. If an account is suspended, any phone number associated with it cannot create another Twitch account. The same is true for e-mail addresses.

“Building this tool has been a major undertaking that has taken several months, and we know it has been a long time for you. When we launch a new tool or feature, it’s critical that it works across devices and regions at scale from day one. , which requires thoughtful and thorough planning, testing and deployment, ”Twitch said.

“Our work to make Twitch safer will never be finished, just as there will never be a one-size-fits-all solution to harassment and hate online. But as long as toxic behavior can find its way into our communities, we must – and will continue – to work on ways to make it more difficult. From technology and tools to policy and education, we are committed to finding more and better ways to reduce damage, empower creators and to share vital information on how users can stay safe. We will be launching a new chain-level ban evasion tool in the coming months, and I look forward to sharing more. “

This follows the #ADayOffTwitch protest which saw streamers and viewers take a 24-hour hiatus from the platform to raise awareness of Twitch’s lack of action on harassment and hate raids on its service. Data from analytics firm SullyGnome showed this resulted in a 21% drop in peak audience week-over-week.

Twitch also recently filed a complaint against two users linked to hate raids.


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