Sapling Intelligence is an AI-powered writing assistant designed to help customer-facing teams communicate more efficiently. Using the OpenAI API's semantic search feature, Sapling has developed a knowledge-base search feature that suggests chat responses to sales and support teams, improving the customer experience. Sapling was built by former ML researchers from Berkeley, Stanford, and Google, and works with B2B helpdesk and sales engagement platforms through a browser integration.
Sapling sits on top of CRMs and messaging platforms to help agents more efficiently compose personalized responses. With Sapling, managers gain conversational insights to coach and prepare teams. Sapling is used by both startups and Fortune 500 companies.